Frequently Asked Questions
Find answers to the most common questions about our Phalaenopsis seedlings, export services, Seep Plug growing media, and partnership opportunities. At Gan Lin, we focus on helping growers reduce risk, improve efficiency, and achieve stable production results.
Phalaenopsis Seedlings FAQ
What seedling sizes do you supply?
We mainly supply 1.7", 2.5", and 3.6" Phalaenopsis seedlings, designed for different production stages.
What is your shipment standard for seedlings?
Each size follows strict specifications:
- 1.7": total leaf length ≥16 cm (4 leaves)
- 2.5": total leaf length≥22 cm (4 leaves)
- 3.0": total leaf length≥28 cm (4 leaves)
- 3.5": total leaf length ≥30 cm (4 leaves)
Are your seedlings virus-free?
Yes. We conduct multiple virus inspections during production, including spike cutting, tissue culture, and pre-shipment checks.
What is your shipment survival rate?
Our average loss rate upon arrival is within 1% under normal conditions.
What makes your seedlings different?
Our seedlings offer:
- Larger leaf span
- Faster growth
- Better flowering performance
- Lower production loss
Can you customize varieties?
Yes. We offer variety customization, with a minimum of approximately 500 plants per variety per month.
How many varieties can you supply?
We can supply 100+ varieties per container, offering one-stop sourcing across Taiwan.
Do you use data-driven cultivation?
Yes. We control DLI, temperature, humidity, irrigation, and fertilization using data-based management systems.
Do you provide technical support?
Yes. We provide full technical guidance and know-how sharing to support customer success.
How do your seedlings help growers?
Our seedlings help growers:
- Increase growth speed
- Improve flowering quality
- Reduce production loss
- Enhance overall efficiency
Export & Shipping FAQ
Do you ship by air or sea?
About 90% of shipments are by sea, and 10% by air.
How long does shipping take?
Most shipments take around 30 days, while long-distance markets like Brazil may take up to 45 days.
What is your shipment loss rate?
Within 30 days: <1%
Over 30 days: <3%
How do you pack seedlings?
We use professional cold-chain packaging, maintaining temperatures around 18–20°C to minimize plant metabolism.
Do you use cold chain logistics?
Yes. From packing to delivery, we maintain temperature and humidity control.
Do you provide quality guarantee?
Yes. We offer a 14-day quality guarantee after arrival.
What happens if shipping is delayed?
We maintain close communication and provide full support in case of delays (e.g., port issues or strikes).
Do you provide export documents?
Yes. We provide complete documentation, including phytosanitary certificates, with professional forwarder support.
Is sea shipping safe for orchids?
Yes. We have proven experience shipping up to 45 days with controlled loss rates.
How do you help reduce customer cost?
Our strong seedlings and sea-shipping capability help customers reduce logistics costs and production losses.
Seep Plug FAQ
What sizes are available?
We offer three sizes, designed for Phalaenopsis production stages.
How is Seep Plug better than moss?
It provides:
- Better aeration
- Higher efficiency
- Less root damage during transplant
Does it improve growth speed?
Yes. Growth can be 20% faster compared to traditional moss.
What crops can use Seep Plug?
Suitable for:
- Orchids
- Vegetables
- Fruits
- Succulents
- Hydroponic crops
Can it be customized?
Yes, we offer customized solutions for different crops and systems.
Is it suitable for large-scale production?
Yes. It is designed for commercial nursery operations.
Do you have real case studies?
Yes. We have successful applications in USA, Taiwan, and Indonesia.
Does it reduce labor cost?
Yes. It significantly reduces labor during transplanting and media replacement.
How long does it last?
It can last 6–12 months or longer, depending on usage.
What is your key advantage?
It helps growers:
👉 Improve quality
👉 Increase efficiency
👉 Reduce cost
Partnership & Order FAQ
What is your MOQ?
Minimum order is USD $5,000, with trial orders starting from USD $1,000.
What are your payment terms?
Payment is 100% before shipment, with flexible terms for long-term partners.
Do you support long-term planning?
Yes. We can plan production up to 2 years in advance.
Do you have distributor programs?
Yes. We offer structured distributor systems.
Do you provide after-sales support?
Yes. We provide full technical and operational support.
Do you help customers improve production?
Yes. We help improve:
- Efficiency
- Quality
- Cost control
Do you offer exclusive territories?
Yes. Qualified distributors can receive regional protection.
How do customers start working with you?
We begin by understanding customer needs, then provide tailored solutions.
Why do customers choose Gan Lin?
- Strong technical expertise
- Wide variety selection
- Stable export quality
- Professional communication
What is your main goal for customers?
To help customers increase efficiency, improve quality, and reduce cost.
Gan Lin Agriculture Co., Ltd.
Global Headquarters – Taiwan
Taiwan Headquarters & R&D Center
Gan Lin Agriculture Co., Ltd.
No. 2-7, Lundong Rd.,Chaozhou Township, Pingtung County 92055
Taiwan (R.O.C.)
R&D operations are supported by our research facilities in the Southern Taiwan Science Park (STSP), strengthening innovation and biotechnology development.
Department Contacts
Phalaenopsis Sales Inquiries
📧 sales@ganlinagri.com
Seep Plug™ Technology Inquiries
📧 pingk@ganlinagri.com
Cooperation & Distribution Opportunities
📧 andyk@ganlinagri.com
Careers / Working With Gan Lin
📧 lindaw@ganlinagri.com
Contact by Department
Phalaenopsis & Seep Plug™ Inquiries
📞 +886 908 268 829
Cooperation & Distribution Opportunities
📞 +886 963 396 995
Careers / Working With Gan Lin
📞 +886 911 619 501
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